Looks SO Good on the Outside, It'll Make You Feel Good Inside ✨

FAQ

How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.
How long will it take to receive my order?
The shipping time ranges from 1 to 4 weeks depending on the location.Following are our estimates:
Location                                           *Estimated Shipping Time
United States                                   8-14 Business days
Canada, Europe                               8-15 Business days
Australia, New Zealand                    8-15 Business days
Central & South America                 10-20 Business days
Asia                                                  8-15 Business days
Africa                                               15-30 Business days
Max delivery time – 45 business days.
*This doesn’t include our 2-5 day processing time.
*All shipping times exclude clearance/customs delays
If you need your order more quickly, please contact us and we will do our best to accommodate your needs.
What is your returns policy? 
We believe in our amazing products and take high honour in delivering the finest quality products to our customers.However, if our customers are not satisfied with their purchase we also provide a 30 day money back guarantee.
Refer to our “Returns and Refunds” page for further details:
https://pawctivepet.com/pages/returns-and-refunds 
What is your online payment method?
We have numerous online payment methods for the feasibility and ease of our customers. These include Debit & Credit, VIsa, Mastercard, American Express, Discover,JCB, Diner Club, Shop Pay, Apple Pay, and Google Pay.
Do multiple Item ship differently? 
Yes, They may.
Do you offer Returns & Refunds?
YES, we have a 30 day money back guarantee as well. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. You are eligible for a return/refund if the product has a manufacturing defect or if we send you the wrong product, colour, or size. 
For return/refunds, please send an email to sales@pawctivepet.com with your full name, order number, item description, and the reason for your return.
What if I don't like the product?
We are dedicated to ensuring that our customers are happy and satisfied with the final product. If you don't like it for any reason, please reach out to our support team at sales@pawctivepet.com and our customer support team will do our best to help you.
What if I received the wrong Item, Size or Colour?
Our customer care strives to provide the best positive experience to our customers. In case of a faulty or incorrect item we promise to replace it as soon as possible.We 100% guarantee a replacement to any customer who receives an incorrect or defective / damaged / mis-printed/engraved product.
Can I Cancel My Order If I Change My Mind?
Yes You can. 
Email us at info@pawctivepet.com for further details and queries.
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30 Day Money Back
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